Documenting pre-existing damage: avoiding disputes upon sofa delivery

Documenting pre-existing damage: avoiding disputes upon sofa delivery

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Frequently Asked Questions

Documenting existing damage protects you from being held responsible for it and ensures fair resolution if new damage occurs during delivery.
Take clear photos and videos of all existing scratches, tears, stains, or other imperfections before the delivery team arrives.
Yes, definitely. Informing the company beforehand, ideally in writing, creates a clear record and prevents misunderstandings.
Include close-up shots, overall views, and a written description noting the location, size, and type of each imperfection.
Note the new damage on the delivery receipt immediately, take photos, and contact the furniture companys customer service department as soon as possible.
Clear documentation serves as proof of the sofas condition before delivery, preventing disagreements about responsibility for existing imperfections.